To start the return process for your order, please enter your email address or phone number and the order number below.

How do I return?

  • Enter your order number and email address in the fields above and click Start
  • Follow the instructions and select the items you want to return
  • You will get a confirmation email with the shipping guidelines once the return request is approved

 

What items are returnable?

You can return your items within 14 days of receipt of your shipment.

  • it’s not a custom-made wig (see below for your limited right to cancel custom orders)
  • you tell us you want a refund within 14 days after you receive your Beautifl Hair
  • we receive your Beautifl Hair or product within 14 days after you told us you want a refund
  • in the case of sealed products, you haven't broken the seal
  • in the case of lace products (frontals, closures and lace wigs), you have not cut the lace 
  • in the case of hair bundles, you have not untied/unwound the fastenings/elastic/string at the top of the bundle
  • you have not removed any tags from any products
  • in the case of any hair product, you have not or otherwise altered the appearance of, or diminished the quality of, the product; for example by brushing it, wetting it, cutting it, exposing it to odours or applying heat or hair products to it.

 

Are there any charges for return?

  • Original shipping charges are non-refundable
  • You are responsible for the charges of the return shipping

 

How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 working days.